Loading...
  • Customer Experience
    Customer Experience
  • Employee Experience
    Employee Experience
  • Brand Experience
    Brand Experience
  • Product Experience
    Product Experience
  • Core XM
    Core XM
  • Design XM
    Design XM

Creating Mailing List Samples

What's on This Page:


Was this helpful?


This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!


About Creating Mailing List Samples

Samples are groups of people from the same mailing list. They can be useful in pilot testing by splitting mailing lists into sub-groups.

Much like mailing lists, samples are not visible to the entire organization.

Qtip: You must make a mailing list before you can make a sample.

Creating a Sample

  1. Navigate to your Directories.
  2. Select the directory where you’d like to add a segment. You may have access to just one.
    Topmost navigation bar of the screen. Clicking the name of the directory and seeing a dropdown with a list of all other directories
  3. Go to the Segments & lists tab.
    The samples section of the segments and lists tab is open
  4. Select Samples from the left.
  5. Click Create a sample.
  6. Name your sample.
    creating a sample by selecting the source mailing list and deciding how to determine the sample size
  7. Select the mailing list you are taking a sample from. You can only select one list.
  8. Choose your Sample Size. You have two options for determining the sample size:
    • Number of contacts: Enter the number of contacts you’d like to make up the sample. This number cannot exceed the number of contacts in your list.
      Example: If you have a list of 1,000 contacts but only want to survey half of them, then enter 500.
    • Percentage of source mailing list: Enter the percentage of contacts from your original list you’d like to make up the sample.
      Example: If you have a list of 1,000 contacts and enter 75%, the sampling criteria you have added will be applied to all 1,000 contacts. If more than 75% of contacts meet the criteria, the list will be cut down so that only 750 contacts will receive the survey.
    Qtip: Sample sizes are limited to 300,000 contacts. Even if your sample contains conditions that make the final sample size smaller than 300,000 contacts, your sample will fail to generate if you enter a sample size number greater than 300,000.
  9. To add special conditions contacts must meet to be in the sample, click Add Sampling Criteria.
  10. Create the condition. See the following section for additional support with Sampling Criteria.
    creating sampling criteria
  11. Click Create to complete your sample.

Sampling Criteria

Sampling criteria allow you to decide the conditions under which a contact is added to a sample. These conditions are set the same way as they are in directory filters.

Here is a list of fields you can use as sample criteria:

  • Contact Info: Filter by basic contact info such as name, email, External Data Reference, Language, or Phone.
  • Embedded Data: Filter by embedded data in the directory.
  • Mailing List: A mailing list the contact does or does not belong to.
  • Statistics: Filter by various statistics. Note that Response Rate is in percentages (0-100), but doesn’t require a percent ( % ) symbol.
Example: You want to split your mailing list into 2 samples. You have created Sample 1. You want to make sure nobody in Sample 2 was already included in Sample 1, so you set the Sampling criteria to be Mailing List, Not In Mailing List, Your Library, the mailing list your samples were made for, and then Sample 1. See the screenshot below.
image of example sample criteria for creating multiple samples from the same mailing list and excluding the same contact from being in multiple samples

FAQs