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Word Cloud Widget (CX)

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About Word Cloud Widgets

The word cloud widget allows you to quickly see and filter your dashboard based on open-ended text responses. It displays words from Open Text fields in a specified color with more frequently used words appearing larger than less frequently used words. Word cloud widgets automatically apply lemmatization to your responses so you can visualize your responses by their key words. For example, “transforming” and “transformed” would both appear as the base word, “transform.”
A picture of 2 word cloud widgets, one with green text, the other with red

Attention: The word cloud widget supports the following languages: English, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Norwegian, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish.

Field Type Compatibility

Only Open Text field types can be used in word cloud widgets.

Widget Customization

Each word cloud can contain a single open-ended question. After adding the widget, click on Text Source and select the open ended question you want to use.
Text Source dropdown in righthand editing pane

Customizations unique to the word cloud widget include the following:

Max number of words

The total maximum number of unique words displayed is 100, but you can reduce this even further.Max number of words section in righthand editing pane

Stop Words

This option allows you to exclude certain words from your word cloud.  By default, “a” and “the” are excluded.

  1. To add words to this list, click Stop Words.
    Stop Words option
  2. Click Edit Stop Words.
  3. Add new words in the text box, separated by commas.
    Text box to enter stop words
  4. Click Finish Editing to apply your new stop words.
Qtip: To remove a stop word, click the “X” next to the word you want to remove.
"X" to remove stop words

Word spacing

Add or remove extra space between the words in your word cloud.
Word spacing options

Word rotation

Choose from horizontal, horizontal & vertical, and angled orientations.
Word rotation dropdown


Select the color for all words in your word cloud. Your words will take on various shades of this color. There is not pattern to the lightness or darkness of a word.
Color selector in righthand editing pane

Using multiple text sources

If you’d like to add multiple text sources to your word cloud and give users the freedom to switch between which fields they’re viewing, do the following:

  1. Select Use default field selector.
    Word cloud where use default field selector is enabled. Creates a dropdown in the upper-left of the widget
  2. Notice how a dropdown has been added to the widget. This allows users to switch between fields to determine what responses are displayed in the widget.
  3. Add additional text sources as desired.
    Can select multiple under widget text source
  4. Under Default Text Source, determine which open text source should be displayed in the word cloud by default.