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Response Ticker Widget (EX)

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Qtip: This page describes functionality available to dashboards in Engagement, Lifecycle, and Ad Hoc Employee Research projects. For more details on each, see Types of Employee Experience Projects.

About Response Ticker Widgets

The response ticker widget displays individual response information in a scrolling list. In addition, a numerical value from different fields can be displayed alongside textual information, such as an NPS or satisfaction score, for example.

Response Ticker widget - open feedback responses listed with colorful numbers to their left, plus additional labels, e.g., dates collected

Qtip: The response ticker scrolls as more feedback appears in the table. It can show a maximum of 10,000 responses. This limit also applies to the number of responses that can be exported when exporting the widget to CSV/TSV format.
Qtip: When exporting the response ticker to PDF/JPG, only responses that are currently visible in the widget will export. For example, if the above widget were exported to PDF, the export would contain only the four visible responses. You can export more responses by resizing your widget so that more responses are visible.

Field Type Compatibility

The response ticker widget accepts multiple fields. Fields can be added under Content, Primary label, Secondary label, Date, and Ticker Value.

For the Content field, the only compatible field type is Open Text.

For the Primary Label, the compatible field types are:

  • Text Set
  • Text Value
  • Multi-Answer Text Set

For the Secondary Label, the compatible field types are:

  • Text Set
  • Text Value
  • Multi-Answer Text Set

For the Date, the only compatible field type is Date.

For the Ticker Value, the compatible field types are:

  • Numeric Value
  • Number Set

Only fields with the above types will be available when selecting data fields for each component of the response ticker widget.

Content

The content field is where you add open text fields, such as customer verbatims and feedback. You can add multiple fields here.

When only one field is added, the name of the field will appear in the upper-left of the widget.

Content selected in editing pane of the widget under "Content" (Restaurant feedback) is the same one listed along the top of the widget

If you select multiple content fields, each response will show all content fields, with the field name displayed above in order to differentiate which response is which.

Arrows indicate the content field names in each response of the widget

You can easily edit how content is labeled from inside the widget editing pane. Look for the fields “Content label 1,” “Content label 2,” and so on, as pictured in the screenshot above.

Hiding Content Field Names

Select Remove content labels if you want to remove them from the widget altogether.

If you selected more than one content field, content will be separated by only a line break. If one of the fields was left blank, it will say “N/A.” If you do not like how this looks, you can always try using the default field selector.

the remove content labels checkbox on a response ticker widget

Use Default Field Selector

If you’ve added multiple content fields to your response ticker widget, you may want to choose a field to display as default, and just make the rest available for selection from a dropdown. Select Use default field selector to create a dropdown on your widget that users can adjust when you have multiple content fields.

the use default field selector checkbox on a response ticker widget

Qtip: This dropdown uses the default field name, not the content label.

Scroll back up and use the Default Content field to determine which field is selected by default.

Option described in widget editing pane

Hiding Responses with No Content

Selecting Show responses with no content will display all responses, including those that do not contain data for your chosen content. Deselect this option to hide empty responses.

Ticker Value

In addition to selecting a field for the ticker value, there are two other customization options in this section.

Ticker value label: By default, if you hover over the ticker value, you can see what the number represents. Here is where you change the label for that value.

Upper, Middle, and Lower Threshold: Adjust how the color changes for each ticker value by setting a range. You can use the plus ( + ) and minus ( ) signs to manually adjust the values in the range, or you can type directly in the fields.

Ticker label and thresholds, plus hovering over a number on the left to show its label

Scale

The scale determines the colors your response tickers  will change to, according to the score the participant provided on the selected Ticker Value.

The scale set in the editing pane on the right matches colored bubbles on the far-left of the widget

  • Upper Threshold: The point at which scores should change color to indicate they are on the higher end of the spectrum. For example, if you are using a 5-point scale, you probably want 4 or 5 to be this starting point.
  • Middle Threshold: This color will apply to scores in between the upper and lower threshold.
  • Lower Threshold: Scores below this value change to the selected color.
Qtip: You do not need to choose 3 unique colors – if you only want high and low color indications, you can make the middle threshold the same color as either the upper or lower threshold and set your numeric thresholds accordingly.

Searching by Keyword

The response ticker widget allows dashboard viewers to search responses by keywords. This is accomplished by adding a filter by following the steps below:

  1. While editing your dashboard, click the filter icon on your response ticker widget.
    image showing the filter icon in the top right of the widget
  2. Click Add Filter.
    image showing the add filter button on the left of the widget
  3. Go to the Search by Keyword section and select the field you’d like to filter by.
    image showing how to select the correct filter criteria

By default, users will be able to specify whatever keyword they’d like to filter by. If you want to limit the keywords users can filter by, you can do so by following the procedure below:

  1. While editing your dashboard, click the filter you’ve added to the response ticker widget.
    image showing the filter customization options
  2. Enter the desired keywords separated by commas in the keyword box.
  3. Check the Lock filter option to lock these keywords.

FAQs