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Response Ticker Widget (CX)

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About Response Ticker Widgets

The response ticker widget displays individual response information in a scrolling list. In addition, a numerical value from different fields can be displayed alongside textual information, such as an NPS or satisfaction score, for example.

Response Ticker widget - open feedback responses listed with colorful numbers to their left, plus additional labels, e.g., dates collected

Field Type Compatibility

The response ticker widget accepts multiple fields. Fields can be added under Content, Primary label, Secondary label, Date, and Ticker Value. For an overview of the different field types, read our page on Field Types & Widget Compatibility.

For the Content field, the only compatible field type is Open Text.

For the Primary label, the compatible field types are:

  • Text Set
  • Text Value
  • Multi-Answer Text Set

For the Secondary label, the compatible field types are:

  • Text Set
  • Text Value
  • Multi-Answer Text Set

For the Date, the only compatible field type is Date.

For the Ticker Value, the compatible field types are:

  • Numeric Value
  • Number Set

Only fields with the above types will be available when selecting data fields for each component of the response ticker widget.

Content

The content field is where you add open text fields, such as customer verbatims and feedback. You can add multiple fields here.

When only one field is added, the name of the field will appear in the upper-left of the widget.

Content selected in editing pane of the widget under "Content" (Restaurant feedback) is the same one listed along the top of the widget

If you select multiple content fields, each response will show all content fields, with the field name displayed above in order to differentiate which response is which.

Arrows indicate the content field names in each response of the widget

You can easily edit how content is labeled from inside the widget editing pane. Look for the fields “Content label 1,” “Content label 2,” and so on, as pictured in the screenshot above.

Hiding Content Field Names

Select Remove content labels if you want to remove them from the widget altogether.

If you selected more than one content field, content will be separated by only a line break. If one of the fields was left blank, it will say “N/A.” If you do not like how this looks, you can always try using the default field selector.

Remove content labels selected to right in widget editing pane, some of last options at the bottom

Use Default Field Selector

If you’ve added multiple content fields to your response ticker widget, you may want to choose a field to display as default, and just make the rest available for selection from a dropdown. Select Use default field selector to create a dropdown on your widget that users can adjust when you have multiple content fields.

Default field selector option makes a dropdown appear on the upper-left

Qtip: This dropdown uses the default field name, not the content label.

Scroll back up and use the Default Content field to determine which field is selected by default.

Option described in widget editing pane

Hiding Responses with No Content

Selecting Show responses with no content will display all responses, including those that do not contain data for your chosen content. Deselect this option to hide empty responses.

Ticker Value

In addition to selecting a field for the ticker value, there are two other customization options in this section.

Ticker value label: By default, if you hover over the ticker value, you can see what the number represents. Here is where you change the label for that value.

Upper, Middle, and Lower Threshold: Adjust how the color changes for each ticker value by setting a range. You can use the plus ( + ) and minus ( ) signs to manually adjust the values in the range, or you can type directly in the fields.

Attention: Thresholds will be applied when the response value is greater than or equal to the threshold value.

Ticker label and thresholds, plus hovering over a number on the left to show its label

Enabling the Full Response Records

You can make it so that when someone in your dashboard clicks a widget, they can view a detailed record of the response, view related tickets, action those tickets, and then email the client from the ticket. This seamless integration prevents your dashboard users from having to navigate between their tickets and the dashboard.

To enable this feature, select Show full response when clicked.

Described option in the widget editing pane to the right of a response ticker (only visible when double clicked)

After this setting is enabled, all your dashboard users have to do is click the dots in the upper-right of a response and then select View full record.

Highlighting a row on a response ticker, where you click to bring up the record view

Qtip: When using ticket reporting, this option will not be available.

Making Edits to the Record

Qtip: Only dashboard administrators can edit the record.

Record window open over dashboard, edit button in upper-right

Customize how the response record appears when your users view it. Open any response record and then click Edit in the upper-right.

  1. Click 1 Column to add a long, horizontal section, or click 2 Columns to add two sections side by side. You can add whatever combination of these sections you want.
    Numbered sections of the editing view
  2. Name the section.
  3. Click Add Field to add a field the section of data.
    Qtip: The fields available in records are pulled from the dashboard data. When selecting fields, you will see every field mapped in your dashboard, not just a list of specific survey fields. If you want to report on a particular field, make sure it is mapped to the dashboard.
  4. Hover over a field. You can click the icon to the left to move the field, or the minus sign ( ) to remove it.
  5. Click Delete to remove an entire section.
  6. Click Save to save your changes.

Tickets Tab

In the Tickets tab, dashboard users can perform all the same functions they do on the tickets page. The only difference is that this tab is filtered to only show tickets assigned to the user that were generated by this survey response.

Functions include:

Email Tab

In the Emails tab, you can perform the same email functions you normally would on the ticket.

See Follow Up Emails on the ticket support page for more information.

Commenting on Responses

The response ticker widget allows you to leave comments on the responses it displays. This section describes how to use this functionality on desktop, but it is also available on mobile; see the Qualtrics XM App page for details.

Users with either view or edit access to the dashboard can add comments. Users cannot comment on any pages, data, or dashboards they do not have permission to view. Once created, a comment can be viewed by all the users with access to the corresponding pages or data in the dashboard.

Qtip: It is not possible to disable commenting in a widget.

Leaving Comments on Responses

  1. Click the dropdown.
    Picture of dropdown expanded next to a response on the ticker widget; open for add a comment is highlighted
  2. Select Add a comment.
  3. Type your comment.
    Picture of the comment modal that expands from the widget
  4. When finished, press Enter (Windows) or return (Mac) on your keyboard. You can also click the send button.

Mentioning Users in Comments

If you want to mention someone in a comment, type @ followed by their name (e.g., @Barnaby). Click the user when their name appears in the list.
Picture of modal where comment opens, typing @barnaby and seeing "Barnaby Smith" come up as an option

Qtip: You can only mention users that already exist in your Qualtrics brand.

Once you post the comment, the user will receive a notification. The notification will include the comment and, once clicked, link the user to the response ticker in the dashboard.
Picture of a notification saying someone mentioned you in a comment

Qtip: You will also get a notification if someone responds to a comment you left, regardless of whether they mentioned you.

In the menu that opens from the notification, the user can leave another comment.
Comments window in dashboard shows what Barnaby was tagged in

Attention: Mentioning someone in a comment will not automatically share the dashboard with them; that means if they do not have permission to view the dashboard, they will not see any of its data, even if they click the notification to try to go to the dashboard.

Viewing Comments

Once comments are left on a response, they can be viewed by clicking the View # comment(s) text. Comments will be listed from newest to oldest, with the most recent on top.

Picture of 2 different comments in a response ticker with "view 1 comment" in blue below

From the menu that expands, you can also leave additional comments.

Comment modal showin the comment already left, but also showing a field for another one

Removing Comments

To delete a comment, click the dropdown next to it and select Delete.

Picture of a comment expanded, three dots dropdown expands to show a delete button

You can only remove comments you made. Admins cannot delete other users’ comments.