Filtering Dashboards (EX)

About Filtering Dashboards

You can filter your Employee Experience dashboards by applying a filter to every widget on a page or by applying filters to individual widgets. This allows you to dive into the data and find trends that you would not be able to see with the data in aggregate alone.

Detailed below is how to add and use dashboard page filters; if you would like more information about widget-level filters, visit the Widget-Level Filters section of the Widget Overview support page.

Note that adding filters in this manner only makes the filter available for dashboard viewers to use. When viewing a dashboard, you will still have to click your filter and define its conditions in order to have it apply to your results.

Types of Dashboards Covered Here

This page describes how filtering works in the following dashboards:

• Employee Engagement
• Lifecycle
• 360
• Pulse
• Ad Hoc Employee Research
• Employee Journey Analytics

Filtering Dashboards by a Hierarchy

Some widgets require a hierarchy in order to function properly. Therefore, it is important to add a hierarchy filter to your dashboard first.

1. Select Edit dashboard to enable editing on your dashboard.
   
2. Click Add an org hierarchy filter.
   
3. Use the dropdown menu to choose the default hierarchy. This org hierarchy will be automatically applied for any dashboard viewer by default. If the user is part of multiple org hierarchies, they will be able to switch hierarchies when viewing the dashboard.
4. Select Done editing when finished.

Adding Filters to Dashboard Pages

You can also filter your dashboard pages based on questions, Embedded Data, and metadata.

1. Select Edit dashboard to enable editing on your dashboard.
   
2. Click the plus sign ( + ).
   
3. Choose the field you want to filter by.
   Qtip: Different data types will result in different kinds of filter options. For example, Text Sets will give you a dropdown list of options, while Numbers will give you a slider scale from which to select a number range (the number range corresponds to the answer choices’ recode values). You can change the data types of your questions and metadata inside the Dashboard Data.
4. Next, decide the values you want dashboard users to be able to filter by.
   
   Example: Using this screenshot as an example, if you select “All,” users can switch between filters for any combination of employee levels. If you select only “1” and “2,” users will not be able to select the “3,” “4,” or “5” levels.
5. Decide whether you want to lock the filter. This prevents users from changing it.
   
   Warning: Locked filters are not a replacement for applying data restrictions to dashboard viewers. If you need to limit what data your dashboard viewers have access to, we highly advise you set up data restrictions using roles.

Applying Filters

1. Click on the filter you want to use.
2. Use the dropdown to select the data criteria that you want to view.

Using an Org Hierarchy Filter

To use an org hierarchy filter, click on the filter and choose the unit you want to view. If the multi-select org hierarchy dashboard setting is enabled, you can choose multiple units to view their data in aggregate. Selected units will be highlighted in blue. You can also see the number of selected units in the bottom left hand corner of the filter. Any units that are being displayed will have a check mark next to them.

The main parts of an org hierarchy filter are:

1. The org hierarchy filter appears at the top of the dashboard.
2. If your dashboard has multiple hierarchies, you can use the dropdown menu to switch between hierarchies.
3. If desired, enable the Direct reports only checkbox. When this box is checked, the dashboard will only show data for participants marked as a direct report in the selected hierarchy unit. In other words, this option excludes manager response data.
4. Use the search bar to search for a specific hierarchy unit.
5. The currently selected unit(s) will be highlighted in blue. You can deselect a unit by clicking it again.
6. Click the Reset button to reset your org hierarchy filter to the default selection.

When using the filter, it is important to pay attention to what data is included in your selected unit. If you select a unit that has sub-units, the sub-unit data will also be included. Included sub-units will have a checkmark next to their unit name.

Example: In this example, the Division A unit is selected. This unit has four sub-units: BU1,  BU2, BU3, and BU4. When Division A is selected, you will see the data for participants in Division A, BU1,  BU2, BU3, and BU4.

Selecting Multiple Units with an Org Hierarchy Filter

When filtering your dashboard by an org hierarchy, you can select multiple units to include in the filter. Results are aggregated across all selected units when multiple units are selected.

Example: In this example, we’ve selected three units in our org hierarchy filter, as indicated by the units being highlighted in blue.

Please be aware of the following limitations and interactions when filtering for multiple org hierarchy units:

• You may select up to 20 units with your org hierarchy filter.
• The Direct Reports Only filter option changes the behavior of selecting multiple units. Note that this option is disabled by default:
  • Disabled: When disabled, you cannot select units that are direct ancestors or descendants of other units. This is to prevent the double counting of responses.
    Example: In this example, Charles Cummings and Daisy Stewart are child units of Tiffany Hunter and they are initially selected in the hierarchy filter. Since direct reports only is disabled, when Tiffany is selected, the other two units are deselected. Similarly, if Charles or Daisy are reselected, then Tiffany will be deselected.
    
  • Enabled: When enabled, you can select units that are direct ancestors or descendants of other units. This is because you are only displaying direct reports, meaning responses will not be double counted when units with the same ancestry are selected.
    Example: In this example, Alden Hart, Alyce Locklear, and Charles Lewis are child units of Aurelio Banner. Since direct reports only is enabled, when Aurelio is selected, all units remain selected.
    
• If the number of responses for a unit is below your anonymity threshold, then you cannot select that unit for filtering. This is to protect the anonymity of respondents; even if the total aggregate number of responses is over the threshold, you cannot select an individual unit if the number of responses in that unit is below the anonymity threshold.
• Enhanced anonymity is supported for multi-select org hierarchy filters.
• Action planning does not support multi-select org hierarchy filters. You must filter for one unit with action plans.
• If a dashboard uses multiple data sources with a hierarchy filter and hierarchy mapping, then historical comparisons will show aggregated data for only the available mapped units when multiple hierarchy units are selected.
• If you have a dashboard comparison set up for parent unit, and you select multiple units in your org hierarchy filter, then the comparison will behave as follows:
  • The comparison will populate with data if the parent unit of the selected units are the same.
    
  • The comparison will populate with a dash if the parent unit of the selected units is not the same.
    
• If you have a dashboard comparison set up for current unit, it is incompatible with this feature. If you select multiple units in your org hierarchy filter, the data will only ever populate with a dash, regardless of whether the units share parents or not.

Removing Filters

1. Select Edit dashboard to enable editing on your dashboard.
   
2. Click on the filter you want to remove.
   
3. Select Remove Filter.

Filter Interactions

Filters & Response Rates/Participation Summary Widgets

Response Rates and Participation Summary widgets can only be filtered by Org Hierarchies and participant metadata. The widgets will instead display an error message if they are filtered by a different field type. Simply remove the filter to avoid this error message.

Filters & Sensitive Fields

If a field is marked as sensitive in your Dashboard Data and the dashboard user has the permission to View Sensitive Fields disabled, they will not be able to view or interact with that filter until the field is no longer marked as sensitive or the user’s permissions are changed. If you set your default filter value for a sensitive field to something other than All, it is possible that the dashboard user will not be able to see any data if they do not have the ability to View Sensitive Fields.

Dashboard Page & Widget-Level Filter Interactions

Generally speaking, page filters will apply to widgets that also have a widget-level filter applied. However, in circumstances where the widget-level filter and page filter conflict, the widget-level filter will override the page filter.

For example, if a page filter is set to show only responses from male respondents and a specific widget has a filter to show only responses from female respondents, the page filter will be ignored and the widget will only show female responses.

However, in a situation where a page filter does not completely contradict a widget-level filter, both filters will be applied. For example, if a filter is set to only show responses from male respondents and the widget-level filter is set to show only responses from participants ages 18-24, then the widget will show responses for males who are 18-24 years of age.

Filter Pages Independently

You can choose whether you want your dashboard’s users to be able to filter pages independently. For example, let’s say you add a date filter to the Overview page. You may not want this to carry over as you visit other dashboard pages.

To keep page filters separate from one another, go to your dashboard Settings and enable Filter pages independently.

When enabled, filter selections will only apply to the selected page. When disabled, applied filter selections will persist when navigating to other pages.

Exclusively is “X”

For fields that have been mapped as Multi-Answer Text Sets, you will have an option called Exclusively is ‘X’ when adding the field as a filter. When selecting this option, the filter will only return data if the user responded with exactly your selection.

For example, if the question was, “What modes of transportation do you use: Train, Car, Bus” and you specified “Exclusively is: Train, Car,” you would only get responses where the user selected both Train and Car, nothing else.

Date Filters

Filters made for fields of the Date field type are unique in a couple of ways. For one, when specifying the date range, you have a lot of unique options. In addition, these filters themselves have ways of offsetting the data you pull in.

Specifying the Date Range

• Today/This Week/Last  Days/Last 180 Days/etc.: This date range is dynamic. If you have “This Week” selected, the data that appears will literally be from the past week, changing as you progress through weeks.
• Custom Date Range: Using the calendars, specify the dates over which you want data included.
  
• Custom Time Frame: Custom Time Frame allows you to filter for data collected within the last number of days, weeks, months, quarters, or years. You then have the option to “Shift back” the data by a given period of time. This “Shift back” is described below. For example, in looking at data from the last two quarters, you can “Shift back” by one year to see what the data looked like in the same two quarters one year ago. The filter will describe the exact dates it is covering.
  

Shift back by Quarter or Year

When you select a preset timeframe like Last 180 Days, or choose Custom Timeframe, you can select Shift back by to adjust the data being displayed in the dashboard to the same period in the amount of time specified. For example, let’s say I want a page of my dashboard to always tell me how my company performed the exact same time last year. Thus shifting back date filters allows us to make helpful comparisons to our current performance.

You can shift back filters by as many years or quarters you want.