Setting Up Dashboard Viewer

Suite
Customer Experience Strategy & Research
Product
Qualtrics
What's on this page

About Setting Up Dashboard Viewer

The Dashboard Viewer app provides a standalone workspace for dashboard users to view and engage with the BX, DX, and CX dashboards they have access to. Dashboard managers can configure the app, customize settings, and manage viewers so that dashboard users have a simplified and efficient experience.

Dashboard Viewer can only be configured and activated by users with the Manage Dashboard Viewer App permission enabled. Brand Administrators have this enabled by default. Once it is activated, all users with the Use Dashboard Viewer App permission have access to this app. See Permissions for more information.

For more information on configuring apps, see App Configuration Overview.

Qtip: Dashboard Viewer is compatible with BX, CX and DX dashboards.

Configuring the Dashboard Viewer App

Dashboard Viewer must be configured and activated before users can have access to it. As you make changes, the preview on the right will update dynamically to display those choices. After activation, any changes to the dashboard configuration will need to be published before those changes are activated in users’ accounts.

Navigate to App Configuration in the menu.
Highlights the app configuration menu from the drop down menu on the left.
Highlights the app configuration menu from the drop down menu on the left.
Qtip: If App Configuration isn’t an option, be sure that your Manage Dashboard Viewer App permission is enabled. If you are a Brand Administrator, this will be enabled by default.
Highlights the dashboard viewer app from the admin permissions.
Highlights the dashboard viewer app from the admin permissions.
Click Launch Preview. Launching the preview allows anyone with the Manage Dashboard Viewer App to test the app before publishing changes to dashboard users.
Edit the app’s Settings, if you’d like.
The settings page of the app configuration menu.
The settings page of the app configuration menu.
  • Add support contact: Add the contact email that will appear in the help menu, if you’d like. This is optional and allows users to reach out to a contact for support.
  • Deactivate App: You can deactivate the app if you would like to remove access for all users.
Edit the app’s Design to include a logo or custom color for the header.
The design page of the app configuration menu.
The design page of the app configuration menu.
  • Add logo: To add a logo to the dashboard, input the URL of the image to be shown in the app, then click Upload. This logo will appear in the top-left corner of the dashboard viewer app for your entire organization.
  • Customize color: To change the color of the dashboard header, enable the customize color switch and then indicate which color you would like to change it to.
Edit the app’s Message to display important information to viewers. Enable Set date/time for message to expire and indicate when the message should be removed.
The messages pages of the app configuration menu.
The messages pages of the app configuration menu.
Once you’re finished configuring the app, click Activate to give your whole organization access. You will still be able to make changes to the settings page.
Qtip: If you make any changes to the app configuration after activating, be sure to Publish Changes in order to update the app for users. If you haven’t published the configuration yet, you will be prompted to Launch Preview.
Shows the publish changes button in the app configuration menu.
Shows the publish changes button in the app configuration menu.

Viewing Dashboard Viewer App Status

While configuring Dashboard Viewer, you can view the status in the top-left corner of the preview.

Shows the status displayed in the app configuration menu.
Shows the status displayed in the app configuration menu.

The available statuses are:

  • Inactive: Dashboard Viewer is not activated. Select Launch Preview to begin activating it.
  • Preview: A preview of Dashboard Viewer is life for administrators. Select Activate to roll it out to your whole organization.
  • Active: Dashboard Viewer is activated. Published changes will be visible to anyone with access.

Previewing Dashboard Viewer

Once you’ve configured Dashboard Viewer, you can enable a preview before it is available for your whole organization. Anyone with the Manage Dashboard Viewer App permission enabled will have access to this preview. See Previewing Apps for instructions for activating the preview.

Activating Dashboard Viewer

Once Dashboard Viewer has been configured and the preview has been activated, you can activate it for your whole organization. See Activating Apps for instructions for activating the app.

Qtip: Users must have the Use Dashboard Viewer App permission enabled and the dashboard viewer app configured in order to see this option. For more information, see Configuring Dashboard Viewer.

DEACTIVATING DASHBOARD VIEWER

See Deactivating Apps for information on deactivating Dashboard Viewer.

Permissions

There are 2 permissions that control who has access to Dashboard Viewer. You can use these permissions to restrict who can view and edit Dashboard Viewer.

Dashboard Viewer app permissions from the admin tab.
Dashboard Viewer app permissions from the admin tab.
  • Use Dashboard Viewer App: This permission allows users to use Dashboard Viewer once it is fully activated. This is enabled by default for Brand Administrators.
    Qtip: Users with only this permission enabled will not be able to see the Dashboard Viewer preview.
  • Manage Dashboard Viewer App: This permission allows users to configure, preview, and activate Dashboard Viewer. This is enabled by default for Brand Administrators.

USER TYPES

To enable Dashboard Viewer permissions for specific users types, configure permissions through the User Types settings in Admin.

Select Admin from the global navigation menu.
The user types menu in the admin tab, highlighting the create user type functionality.
The user types menu in the admin tab, highlighting the create user type functionality.
Click on the User Types tab.
Select an existing user type, or create a new one.
Attention: Dashboard Viewer permissions can only be enabled and disabled for custom user types, not default user types.
Click on the General permissions tab.
Scroll to the AppPermissions section.
App permissions in the create a user type menu of the admin tab,.
App permissions in the create a user type menu of the admin tab,.
Configure the dashboard viewer permissions you would like to give this user type. See the section above for more information on their utility.
Click Apply.

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