Publishing Your Data Model (EX)

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Qtip: This page only describes data models in Employee Journey Analytics and CrossXM Analytics projects.

About Publishing Your Data Model

Once you have generated a preview of your dataset, click Publish. This will prepare the dataset for use in dashboards, Stats iQ, and Text iQ.

After your data model is published, the Publish button will be grayed out and you will see a date for when the model was last published. If you make changes to your data model you will have to preview and publish it again.

Now that your dataset is published, navigate to the Data & Analysis tab to view the data or the Dashboards tab to run analysis.

Attention: Publishing a data model will clear any text analysis from the Text iQ section of your Analytics project. We recommend only performing text analysis in the source projects and then including the text analysis fields in your data model.

Publishing With Refresh

When your data model is created, the Data & Analysis tab and the Dashboards tab will only contain the data that existed at the time of publishing. If new records are created after publishing, you will need to refresh your data model. This will add all the new records to your output dataset, and they can then be used for analysis.

Navigate to the Data Model tab.
Click the dropdown arrow next to Publish.
Click Publish with refresh.
Click Confirm. This may take a long time as the entire dataset will be re-built.

Time Between Ticket Statuses

The longer a call center representative ignores a ticket, the longer the customer goes without a solution, and the more likely that the customers will be (justifiably) upset. Therefore, it can be incredibly important to a close-the-loop program that there are report-outs on the time taken to resolve a ticket. In Qualtrics, you can report on the time between various ticket statuses, gaining insight into the time it takes your team to take action on or resolve issues.

Viewing Your Support History

After logging into your Customer Success Hub, you can view your past support ticket history, including transcripts of your interactions with support and any connected escalations, and reply directly to email tickets you’ve submitted. If you are a Brand Administrator, you can also view the support tickets for your entire brand from this page.

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The brand drivers opportunity analysis chart allows you to test how independent driving variables affect a key metric and analyze your brand’s performance in comparison to the industry.

Data & Analysis with On...

The Data & Analysis tab lets you preview, filter, classify, merge, clean, and statistically analyze your social review data.

Getting Technical Support

You can get in contact with the Qualtrics Support Team through your Customer Success Hub. This option is ideal for troubleshooting, technical issues, and specific XM platform questions.

Brand Drivers Analysis Widge...

Brand drivers analysis can help answer questions such as, “Which of these factors have a bigger impact on the overall brand rating - ‘ease of use’, ‘value for money’ or ‘relevant content’?" The brand drivers analysis widget measures how independent driving variables (drivers) affect key outcome metrics for a brand.

Publishing Your Data Model (EX)

About Publishing Your Data Model

Publishing With Refresh

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