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Instant Insights Apps

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Qtip: This page describes functionality that we intend to release starting November 19, 2025. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.

About Instant Insights Apps

Instant Insights apps allow you to explore curated insights about your industry without the need to create a survey, dashboard, or combine data from several sources. These apps bring together and organize data to surface clear industry-specific insights, helping you make decisions faster.

These apps provide insights based on external market data. They leverage external market data, tracking consumer behaviors, attitudes, transactions, and engagement within their respective industries.

Apps are currently available for the following industries:

  • Pulse by NPS Prism for UK Consumer Banking
  • Pulse by NPS Prism for US Consumer Banking
  • Pulse by NPS Prism for US Insurance

These apps are developed in collaboration with NPS Prism, who collects quarterly benchmarking data from banking and financial customers. For more information, see the NPS Prism documentation.

Enabling & Accessing Instant Insights Apps

Instant Insights apps are considered third-party extensions, and can be added to existing licenses. A Brand Administrator must enable them within the Admin tab before they can be accessed by other users in the brand. See Installing Third Party Extensions for instructions on installing these apps.

One Instant Insights apps are installed, they can be accessed from the App Switcher.

instant insights apps highlighted within the app switcher

You can also access them when logging in to your account.

instant insights apps highlighted within the login page

Attention: These apps will not show up within the App Configuration tab within the global navigation menu. They can only be managed from the Extensions section of the Admin tab.

Using Instant Insights Apps

When you access an Instant Insights app you will see 3 pages:

  • Home: An overview page.
  • Insights: View a dashboard with insights about your industry.
  • Resources: View additional resources, including articles relevant to your industry, a link to support, and more.

Home Page

the "Home" tab highlighted within an instant insights app

Within this page you can click View insights or View resources to be taken to the other pages within the app.

Insights Page

"Insights" tab within the instant insights app

Within this page you can view a dashboard with customer data for your industry. You can use the filters at the top of the dashboard to narrow down the data that is displayed in the dashboard.

Qtip: The first time you access this tab, you have to click Connect organization. This action will enable your organization to access the Bain NPS Prism datasets."connect organization" button

Resources Page

"Resources" tab highlighted within the instant insights app

Within this page you can view resources specific to your industry. Here you can view information about NPS Prism, read articles about your industry, get technical support, and explore the marketplace.

Qtip: Any resource you click will open in a new tab.