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Frontline Feedback Task

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About the Frontline Feedback Task

The Frontline Feedback task allows you to create new feedback requests in your Frontline Feedback projects based on different Qualtrics events.  This task works well with anonymous surveys; for example, if you need to have a public suggestion box or collect feedback from people without Qualtrics accounts.

Setting up a Frontline Feedback Task

  1. Navigate to the Workflows section of a survey, or the global Workflows page.
    choosing create a new workflow and then event based
  2. Click Create a workflow.
  3. Select Event-based.
  4. Choose the event that will begin the workflow.
    choosing the survey event, adding conditions, and choosing the task

    Qtip: Usually, this is a survey response event.
  5. If desired, click the plus sign ( + ) and then Conditions to add conditions to your workflow. Conditions determine when the workflow fires.
  6. Click the plus sign ( + ) and then Task.
  7. Select the Frontline Feedback task.
    selecting the frontline feedback task
  8. Choose the Frontline Feedback project the request will be saved to. This is required.
    selecting the frontline feedback project using the dropdown, and then entering the title and description

    Qtip: You will only be able to choose projects for which you are an owner.
  9. Enter the Title for the feedback request. This field has a limit of 120 characters. Since this field has a character limit, you may want to save this information in the Description as well to ensure no text is lost. This field is required.
    Qtip: Click the {a} icon to insert piped text for the field’s value. Piped text allows you to use dynamic values, such as using the respondent’s answer to a survey question.
  10. Enter the Description for the feedback request. This field is optional but is usually recommended.
    Qtip: Click the {a} icon to insert piped text for the field’s value. Piped text allows you to use dynamic values, such as using the respondent’s answer to a survey question.
  11. Click Save.

FAQs