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Deployment Tab

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Qtip: If you don’t have access to any of the features described on this page, reach out to your Account Executive. For more information about the differences between Digital Feedback and CustomerXM for Digital, see Digital Feedback vs. CustomerXM for Digital.

About the Deployment Tab

When you’re finally ready to deploy your Website / App Insights project on your website, head over to the Deployment section of the Settings tab. Here, there are also several options you can adjust before deploying.

Project Deployment Code

The project code contains all the active intercepts and their creatives in the project.

Deployment section of a Website / App Insights project

Implementing the project code

The project code can be placed on any page where you may want to display creatives to your visitors. In addition, you will also want to place the code on any pages for which you’d like the Website / App Insights project to track or collect information.

Attention: If you create multiple Website / App Insights projects within Qualtrics, each project will have its own Javascript deployment code snippet. You can create multiple projects and use them on different websites, sub-sites, or even for deployment to testing and staging. However, we strongly recommend that you do not deploy multiple Javascript code snippets from separate projects and have them run concurrently on the same sections or pages on your website. This can lead to timing and loading related issues, especially if you are making calls to the QSI Javascript API.
Attention: If your project is within our FedRAMP environment, and your website’s domain does not end in .gov, you will need to contact FedRAMP Support to request that your domain be allowlisted. If you attempt to run an intercept prior to doing so, you’ll encounter a console error of “No Access-Control-Allow-Origin”. This enhanced security measure will need to be completed for any subdomain that doesn’t end in .gov, as well.
Example: Showing a pop over to all visitors on the home page only requires code to be placed on the home page. However, showing this pop over to only those home page visitors who have previously been to the shopping cart page requires the Website / App Insights project to know that a visitor has visited the shopping cart. Therefore, code must be placed on the shopping cart page as well.

Adding the Code Snippet to Your Site on Your Own

  1. Copy the code snippet.
  2. While you can place the code snippet anywhere within the page HTML, it is typically placed within the page header or footer.
Qtip: For the easiest implementation, we recommend placing the code in a global header or footer, so it loads on all pages of the website. This is the most flexible and useful implementation because it allows you to run intercepts on any page of your site. However, this method will also lead to a higher level of usage, since each time the code runs on a page it will be considered a page view. Be sure to check that your license will accommodate this volume of usage.

Sending the Code Snippet to Your Website Developer

Instead of updating the website code yourself, you can also choose to have your website developer do it for you. In that case, simply copy the code snippet and email it to your website development team.

Your developer can put the code in the header or footer of each page’s HTML, or in the global header or footer, so it loads on all pages of the website.

Using a Third Party Tag Management Solution

Another option for implementing Website / App Insights projects on your site is to add it to a tag management system instead of applying it directly to the site code. Code can be copied and pasted from the Qualtrics interface right into a tag manager. Check out our Using Tag Managers page for more information!

Common tag management systems that our clients use in conjunction with Website / App Insights projects are Tealium, Adobe, Google Tag Manager, and Ensighten. Tealium has a wizard built that allows for easy implementation of Website / App Insights projects.

Qtip: Qualtrics Support is not able to troubleshoot issues with code applied to tag managers because we aren’t able to view or adjust the settings that have been enabled on your end. Please refer to our Using Tag Managers page!

Testing Your Project Code

Just like you can test individual intercepts, you can also test your project code! See Testing Unpublished Changes for more information.

testing unpublished changes section within intercept settings tab

Project Options

Go to the Settings tab and select the Intercepts section to view the settings for your project.

Qtip: To ensure that changes to your project options are properly saved, wait 10-30 seconds after hitting the Save button, or use your keyboard (” Ctrl + S ” on a PC, or ” Cmd + S ” on a Mac) to manually trigger an options save.

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