Gauge Chart Widget

About Gauge Chart Widgets

The gauge chart widget allows you to display the value of a particular metric on a set scale. The value is represented by a color bar progressing around an open circle, where the left end is the minimum value for this metric and the right end is the maximum value for the metric. In addition to the gauge bar, the widget will display the numeric value of the metric directly.

When you hover over a gauge chart, you can see the full range of values and their corresponding colors.

This widget can be used in a variety of dashboards, such as Employee Experience (engagement, lifecycle, and ad hoc employee research), Customer Experience, and brand trackers.

Types of Dashboards

This widget can be used in a few different types of dashboard. These include:

• CX Dashboards
• Results Dashboards
• Employee Engagement
• Lifecycle
• 360
• Pulse
• Ad Hoc Employee Research
• Employee Journey Analytics
• Brand Experience

Field Type Compatibility

The gauge chart widget is primarily based off of the metric added to it, and not directly off of a data field. The field type will only matter if you are using a metric other than count. When using metrics that require a data field (such as average), you will only be able to select Number Set or Numeric Value data fields.

In CX and BX Dashboards, you will also be able to select Measure Groups.

Basic Setup

Metrics

You will need to specify a metric when adding a gauge chart widget. When selecting Metric, you will need to give your metric a Label (i.e., a name) and choose the metric itself. If you choose a metric other than count, you will need to specify the field that the metric will be calculated off of. You can also select Options to specify whether or not you would like your metric in a number, percent, or currency format as well as the number of decimal places displayed. Go to the Filters section to filter your displayed metric.

Your available metrics include:

• Count: Display response counts from the selected fields (i.e., number of respondents choosing a value in a five-point scale)
• Average: Exhibit the average value for a selected field.
• Minimum: Show the minimum value of a selected field.
• Maximum: Present the maximum value for a selected field.
• Sum: Pull in the sum of all values for a selected field.
• Net Promoter Score: Identify the detractors, passives, and promoters from NPS questions.
  Qtip: Gauge carts are frequently used to display NPS scores.
• Correlation: Input Pearson’s r value for the correlation between two fields.
• Top Box / Bottom Box: Display the percentage of responses that fall into a specified range of values.
• Custom Metrics (CX/BX Dashboards Only): Include any custom metrics you have created. For more information, visit the page on Custom Metrics.
• Benchmarks: Any benchmarks you’ve created. However, this only adds the benchmark to the widget, no other data; to showcase your own data alongside a benchmark to see how well your data measures up, we advise following the instructions in the Displaying Benchmark Comparisons section instead.
• One-time Benchmarks: Configure a one-time benchmark for the widget. You can select the benchmark dataset, version, and field to display in the widget, and add benchmark-specific filters.

For basic widget instructions and customization, see our support pages on more general widget editing (CX|EX). Continue reading for widget-specific customization.

Filters

You can filter your widget in the Filters section. See Adding Widget Filters for more information.

Comparisons

You can compare your data against a different dataset. See Displaying Benchmark Comparisons for more information.

Display Options

You can customize how your widget looks in the Display section while editing your widget.

Style

If you’ve added a comparison, this option determines the color assigned to comparisons. By default, if your displayed metric is less than the selected comparison, then the trend arrow will be red. The arrow will be blue if the displayed metric is greater than the selected comparison.

Select Reverse trend colors if you’d like the colors to be reversed.

Value Ranges

Enter values in the Min and Max boxes found in Value Ranges section to determine the values associated with the beginning and end of your gauge. In addition to the minimum and maximum values, you can set up to six intermediate values. For each value, set the color that you would like the gauge chart to be when the metric is less than or equal to that value.

If you’d like the value range to appear on the ring even when users aren’t hovering over the widget, select Show value range labels. Deselect this setting to only show these values on hover.

Widget Styles

• Widget container: Controls the border around the widget. Your options include:
  • Use dashboard default: The widget border will match what is set in the dashboard theme options.
  • On: The widget will have a border around it.
  • Off: The widget will not have a border around it.
• Widget Header: Controls the widget’s title appearance. Your options include:
  • Always show: Always display the widget’s title.
  • Show on hover: Display the widget when a dashboard hovers their mouse over the widget.
  • Never show: Do not display the widget’s title.