Grow My Skills

About the Grow My Skills Page

Grow my skills is a page on the Customer Success Hub where you can strengthen your technical skills and Experience Management (XM) expertise with a collection of learning resources, help content, and thought leadership curated for your user type. “Grow my skills” includes links to familiar resources like certifications and community, in addition to exclusive, personalized tools like the Qualtrics Success AI Assistant and learning checklists.

To access this page, log into the hub and select either Grow My Skills or My Skills.

Getting Started with Qualtrics Checklists

You can access checklists designed to help you get started with Qualtrics. Recommendations are personalized based on your user type.

Checklists contain curated sets of videos, articles, subject matter expertise, and more. As you progress through the resources, you can check off your completed steps (or skip ones that don’t apply). Your progress is saved in the hub, so you can come back to these resources any time!

The checklists we offer include:

• Explore My Qualtrics Resources
• Effective Management Of Qualtrics At Your Organization
• Launch a Survey Project
• Launch An Employee Experience Survey
• Launch A Customer Experience Survey Project
• Reporting & Dashboards
• Automate Tasks Using Workflows

Qualtrics Success AI Assistant

The Qualtrics Success AI Assistant can guide users of all levels through the best ways to mature their XM programs. Its personalized guidance is based on your organization’s available products and program maturity, and can take the form of video walkthroughs, step-by-step implementation guides, and interactive chat support.

While the Qualtrics Success AI Assistant also pulls from technical product information, it’s not the same as the support chatbot, instead drawing more on Qualtrics’ thought leadership in Experience Management and personalized maturity recommendations.

1. Watch the introductory video, or click Get Started to choose a topic.
   
2. Choose whether you want to learn about Customer Experience, Employee Experience, or Strategy & Research.
   
   Qtip: You will only see products included with your license, so whatever you choose will be relevant to you.
3. Select a skill you’d like to learn.
   
   Qtip: These recommendations are personalized to your maturity level, but if you want to see more options, click Show more AI picks.
4. A video will appear running you through the topic.
   
5. To see a breakdown of the steps or talk to the chatbot, click Next.
6. To see a clickable overview of the steps, click Index.
   
7. You can also navigate steps using the arrows.
8. On the right, you can type out questions to the chatbot and receive answers right away.
9. Once you’ve finished working through the course, click Finish.
10. Congratulations! Your skill has been marked complete.
    
11. The Qualtrics Success AI Assistant will save skills you’ve learned under the My Skills menu. You can go through previously learned skills again as needed, or you can start on a new skill in any category you’d like.
    

Other Resources on “Grow My Skills”

“Grow My Skills” also links to other resources. Keep up-to-date with Qualtrics events, product information, and news, or explore answers to frequently asked questions.

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Resources linked include certifications, virtual events, weekly product release notes, and the Experience Community.