Skip to main content
Skip to article
  • Qualtrics Platform
    Qualtrics Platform
  • Customer Journey Optimizer
    Customer Journey Optimizer
  • XM Discover
    XM Discover
  • Qualtrics Social Connect
    Qualtrics Social Connect

Free Accounts

Was this helpful?


This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!

About Free Accounts

Qtip: As a result of these limitations, we encourage free account users to evaluate the complexity of research they are attempting and to consider purchasing a CoreXM or Strategic Research license for more rigorous or substantial research. Although a Qualtrics Surveys free account is useful for simple surveys and basic data analysis, you can discover the full power of Qualtrics by signing up for a free 30-day trial of our professional-grade product or request a demo to see advanced features in action.  To get the most out of Qualtrics, we recommend either purchasing a full license or checking to see if you can sign up for a full account with your organization instead, at no cost to you.

Qualtrics offers a free survey account that allows prospective users to get a sense of the Qualtrics platform as they consider purchasing a full license. The purpose of the free survey account is to provide an environment where the point-and-click user interface can be experienced by building a survey, distributing it, collecting a few responses, and experimenting with our analysis and reporting tools on the back-end.

Due to this purpose, there are limitations on the free survey account, including:

  • Can only create surveys under CoreXM in the Catalog
  • Only 3 active surveys at any given time
  • Unlimited inactive surveys
  • Only 100 outgoing emails allowed (total sent across all surveys – this includes invites and reminders and thank yous).
  • Access to 50+ survey templates
  • No access to Covid-19 XM Solutions
  • No custom code (this also means many options in the rich content editor and Look & Feel are unavailable)
Qtip: Note that inserting media and hyperlinks requires the Allow All HTML Markup account permission to be enabled. The Allow JavaScript account permission must be enabled for proper video playback. These permissions cannot be enabled without upgrading your account.
  • Can only use the following question types:
    • Multiple choice
    • Text entry
    • Text / graphic
    • Matrix table
    • Slider
    • Form field
    • Rank order
    • Side by side
  • Can only use the following survey logic:
    • Skip logic
    • Display logic
    • Branch logic
  • Can use randomization, piped text
  • Can only collect 500 responses per user, including retaken and deleted responses. Responses in progress will not count towards this limit until they become recorded responses. See the Recorded Responses page for more information about what counts as a recorded response
  • Only 30 questions per survey
  • Only basic ExpertReview (methodology and question quality; no responsive quality, no sensitive data)
  • No Workflows
  • Limited Look & Feel. Users can select options on the Theme, Layout, and Motion tabs of the Look & Feel editor. They will not be able to edit the header/footer sections of the General tab, custom CSS on the Style tab, use the Logo tab, or upload a background image on the Background tab.
  • No extra features (offline app, SMS, API, Stats iQ, etc.)
  • No redirect links in the survey (this includes both survey options and end of survey elements)
  • Not able to translate surveys
  • Can collaborate on surveys with other users
  • Access to manage blocks and questions saved to the library
  • No notifications feed
  • No basic Text iQ, crosstabs, response weighting, or imported data projects
  • Cannot purchase online samples from inside account
  • No quotas or screen-outs
  • No custom “from” domains for sending emails
    Qtip: You can still create a custom from email address by using one of the three Qualtrics “from” addresses. For example, you can use mycompany@qualtrics-research.com as your from address.

For a more in-depth look at our experience management platform and all of our technology and service capabilities, you can request a demo on our website. The appropriate team will reach out to you in a timely manner to help you with this request.

Free accounts are deleted after 13 months of inactivity. We will email you to remind you as this date approaches, so you can log in and export your Qualtrics data if you need to. So long as you are logging into your account to use it, your account will not be removed. Logging in will reset the 13 month timer.

Free Accounts Made Before November 2019

Free accounts made before November 2019 are being gradually moved to the new free account experience. Your account may have been made before this date if you see a difference in what features you have access to, such as the inability to access survey templates.

The term “trial” no longer refers to all free accounts.

Deactivating Your Free Account

If you’ve made a free account and want to remove it so you can use your email address to sign up under your organization, please contact Qualtrics Support.

Warning: Deactivating your account will make it irretrievable. You will not be able to access it or its contents again. Only deactivate your account if you are absolutely sure that is what you want to do.
Qtip: Remember, you can export surveys and upload them to a new account. These surveys will not retain the same links. If you need to move data from one account to another, see User Moves for other options available to you.

FAQs